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Terms of Service

Last updated: March 19, 2026

1. Agreement to Terms

By accessing or using the Chaton platform ("Service"), operated by Digitalog Inc. ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service.

2. Description of Service

Chaton is an omnichannel customer support platform that enables businesses to manage customer communications across multiple messaging channels (including but not limited to web chat widgets, LINE, WhatsApp, Facebook Messenger, Instagram, KakaoTalk, and Naver TalkTalk). The Company acts solely as a messaging intermediary, providing tools to facilitate communication between businesses and their customers.

3. User Accounts

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are fully responsible for all activities that occur under your account.
  • You must immediately notify us of any unauthorized use of your account.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
  • Send spam, unsolicited messages, or content that violates third-party messaging platform policies.
  • Transmit any malicious code, viruses, or harmful content through the Service.
  • Attempt to reverse-engineer, decompile, or disassemble the Service.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Use the Service to harass, abuse, or harm other individuals.

5. Content Responsibility

You are solely responsible for all content transmitted through the Service, including messages, images, files, and any other data. The Company does not monitor, endorse, or assume liability for any user-generated content. You represent and warrant that you have all necessary rights and permissions to transmit such content.

6. Third-Party Channel Disclaimer

The Service integrates with third-party messaging platforms (LINE, WhatsApp, Facebook Messenger, Instagram, KakaoTalk, Naver TalkTalk, etc.). The Company:

  • Is not responsible for any outages, disruptions, or service failures caused by third-party messaging platforms.
  • Does not guarantee the availability, reliability, or performance of any third-party channel.
  • Is not liable for any changes to third-party APIs, terms of service, or policies that may affect the functionality of the Service.
  • Does not assume responsibility for message delivery failures attributable to third-party platforms.

Users acknowledge that the functionality of the Service is dependent on the availability and proper operation of these third-party platforms, and the Company shall be held harmless for any issues arising from such platforms.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.
  • The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
  • The Company's total aggregate liability shall not exceed the amount paid by you to the Company in the twelve (12) months preceding the claim.
  • The Company is not liable for any damages resulting from unauthorized access to or alteration of your transmissions or data.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

9. Intellectual Property

All intellectual property rights in the Service, including but not limited to software, logos, trademarks, and documentation, are owned by the Company. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

10. Termination

The Company reserves the right to suspend or terminate your access to the Service at any time, with or without cause and with or without notice. Upon termination, your right to use the Service will immediately cease. Provisions that by their nature should survive termination shall survive, including but not limited to Sections 5, 6, 7, 8, and 12.

11. Modifications to Terms

The Company reserves the right to modify these Terms at any time. Changes will be effective upon posting to the Service. Your continued use of the Service after any modification constitutes acceptance of the revised Terms.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the Seoul District Court (Seoul Central District Court), Republic of Korea.

13. Contact

If you have any questions about these Terms, please contact us at:

Digitalog Inc.
Email: support@digitalog.co.kr